Terms & Conditions
SECTION A: TERMS APPLICABLE IN ALL CASES
YOUR ATTENTION IS DRAWN IN PARTICULAR TO THE PROVISIONS OF CLAUSES 11and 35.
1.1 The definitions in this clause 1.1 shall apply throughout these terms and conditions:
Case – a case containing 12 x standard 75cl bottles or an equivalent volume (9 litres) of wine in other bottle sizes.
Contract – the agreement between you and us for the sale and purchase of the Goods.
Duty Paid (DP) – [wine] in respect of which any applicable UK customs duty, excise duty and VAT has been paid.
DP Wine – wine we sell to you Duty Paid.
En Primeur (EP) – [wine] in an unfinished state, before it is bottled and/or shipped by the producer.
EP Wine – wine sold En Primeur
Goods — the products that we sell to you under the Contract (whether DP Wine, IB Wine, EP Wine or a combination of them).
In Bond (IB) – [wine] that is and will remain in a bonded warehouse, with payment of any applicable UK customs duty, excise duty and VAT suspended, until removed from bond.
IB Wine – wine we sell to you In Bond.
Order – your order for the Goods.
Order Acknowledgement— our written acknowledgement of the Order.
Private Reserve (PR) – a portfolio of wine that we store on a customer’s behalf on the terms set out in Section C.
Terms — the terms and conditions set out below, including where applicable those set out in Sections B and C below dealing respectively with any En Primeur sales, and your Private Reserve.
we or us –Armit Wines Limited, a private limited company registered in England & Wales, registered office The Triangle, 2nd Floor, 5 - 17 Hammersmith Grove, London, W6 0LG, registered number 01609571. VAT registration number GB945732011.
writing or written means by post, fax or email using the contact information provided in clause 15.
1.2 Headings do not affect the interpretation of these Terms.
2. Basis of Contract
2.1 These Terms and the Order Acknowledgement together set out the whole Contract.
2.2 If any of these Terms is inconsistent with any term of the Order Acknowledgement, the Order Acknowledgement shall prevail.
2.3 In the case of DP or IB Wine, these Terms shall become binding on you and us when we send you the Order Acknowledgement, at which point the Contract shall come into existence between us. In the case of EP Wine, see clause 17 below.
2.4 It is a condition of the Contract that you enter into it as a consumer, and not on behalf of or in the course of a business in which you are employed or engaged. If you do not contract as a consumer, then our Trade Terms and Conditions in force at the date of the Order Acknowledgement (which can be viewed on our website www.armitwines.co.uk) shall apply instead of these Terms.
3.1 In the case of DP Wine you may cancel your Order at any time up to 14 working days after the day on which delivery of the Wine to you is completed (see clause 7.3 below), without penalty and without having to give any reason. If you decide to cancel:
3.1.1 you must notify us of your decision, in writing, within the 14 day period as above;
3.1.2 you must return the Goods delivered to you, as soon as reasonably possible and at your own expense, to the UK mainland address that we specify in our acknowledgement of your cancellation notice;
3.1.3 the Goods must be returned in substantially the same condition in which they were delivered, and must reach us no later than 14 days after the date of our acknowledgement of your cancellation notice;
3.1.4 if you wish to exercise your right of cancellation in respect of any products supplied in sealed wooden cases or other special or presentation packaging, those products must be returned unopened (clause 10 below explains what to do in the case of faulty goods or incorrect deliveries);
3.1.5 once you have returned the Goods as required above, we will within 30 days either refund the appropriate amount to you, or credit it against any other amount(s) you owe to us, and confirm what we have done in writing to you.
3.2 In the case of IB Wine you may cancel your Order at any time up to 14 working days after the day on which the Wine is transferred to your PR, without penalty and without having to give any reason. If you decide to cancel:
3.2.1 you must notify us of your decision, in writing, within the 14 day period as above;
3.2.2 on receipt of your notification we will within 30 days remove the relevant Wine from your PR, either refund the appropriate amount to you or credit it against any other amount(s) you owe to us, and confirm in writing what we have done.
3.3 In the case of EP Wine, see clause 18 below.
4. Availability of goods
4.1 The minimum order quantity is one Case.
4.2 Goods are offered subject to availability. All orders will be processed on a first come first served basis, whether received via our website or by telephone, e-mail, fax or post.
4.3 In the case of DP or IB Wine we will only issue the Order Acknowledgement if the Goods are in stock or on order from our supplier. It occasionally happens that wine is or becomes unavailable for reasons outside our control: e.g. if a supplier lets us down and an anticipated delivery of stock fails to arrive. We will inform you if, in any such case, this means that delivery of any of the Goods will be delayed or has become impossible. In the latter event:
4.3.1 we will do our best to offer you an acceptable substitute for the same or a lower price;
4.3.2 we shall otherwise have no liability to you other than to make a refund or credit as appropriate.
4.4 In the case of EP Wine, see clause 18.2 below.
5. Price of the Goods and delivery charges
5.1 The current list prices of the products we offer, details of our charges for delivery, and the current rates of any applicable UK customs duty, excise duty and VAT are published on our website. If a product is not listed, please contact us to check its availability and price.
5.2 In the case of DP or IB Wine, and subject to clause 5.4 below, the contract price of the Goods, inclusive of any applicable UK customs duty, excise duty and VAT payable and any applicable delivery charges, will be as set out in the Order Acknowledgement.
5.3 Unless otherwise stated in the Order Acknowledgement, prices stated are per Case.
5.4 Prices and delivery charges are liable to change from time to time. In the case of DP or IB Wine no such changes will affect orders that we have acknowledged in writing, provided that any applicable UK customs duty, excise duty and VAT on DP Wine will be charged at the rates prevailing on the date of our invoice. In the case of IB Wine see clause 0 below.
5.5 In the case of EP Wine, see Sections B and C below.
We accept payment by debit card, bank transfer or cheque subject to clearance.
7.1 In the case of DP Wine:
7.1.1 we will make every effort to deliver the Goods to you within 10 working days of the date of our Order Acknowledgement. In the event of any unforeseen delay we will inform you in writing of the delay, and the reason for it, and of the revised estimated delivery date. This will not affect your right to cancel the Contract under clause 3;
7.1.2 if we are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, we may elect to deliver it in instalments. We will not make any additional delivery charges for this. If you ask us to deliver the Order in instalments, we may make additional delivery charges. Each instalment shall be subject to these Terms. If we are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.
7.2 If a scheduled delivery fails to arrive by the latest estimated date, please advise us by telephone or in writing as soon as reasonably possible.
7.3 Delivery of DP Wine will be completed when we deliver that Wine to you or in accordance with your instructions at the delivery address stated in the Order Acknowledgement.
7.4 We will make two attempts to complete delivery, after which any further attempt must be arranged and paid for by you.
7.5 In the case of IB Wine, delivery of that Wine to you will be completed when we transfer it to your PR. In the case of EP Wine, see clause 19.2 below.
8. Title and risk
8.1 In the case of DP Wine:
8.1.1 such Wine will be your responsibility from completion of delivery;
8.1.2 ownership will only pass to you when we receive payment in full of all sums due in respect of (a) the Goods, and (b) any other goods or services that we have supplied to you.
8.2 Ownership of IB Wine transferred to your PR will only pass to you when we receive payment in full of all sums due in respect of (a) the Goods, and (b) any other goods or services that we have supplied to you, and IB Wine in respect of which ownership has passed will remain subject to clause 29 below.
8.3 In the case of EP Wine, see clause 19.3 below.
9.1 We guarantee that on delivery to you, or transfer to your PR, the Goods will:
9.1.1 conform in all material respects with their description;
9.1.2 be of satisfactory quality;
9.1.3 be fit for all the purposes for which goods of that kind are commonly supplied; and
9.1.4 comply with all applicable statutory and regulatory requirements.
9.2 This guarantee is in addition to your legal rights in relation to Goods which are faulty or which otherwise do not conform with these Terms.
10. Faulty goods or incorrect deliveries
10.1 It is your responsibility to check the Goods on or as soon as reasonably possible after their delivery to you.
10.2 Any broken, damaged, missing or incorrect products should be:
10.2.1 reported to the carrier and noted on the delivery note and/or the carrier’s electronic handheld device at the time of delivery; or, if that is not possible
10.2.2 reported to us by telephone or in writing as soon as reasonably possible.
10.3 We shall be entitled to reject any claim for broken or damaged products, incorrect quantities or incorrect products if you do not notify us of it as soon as reasonably possible and within 7 days after the day of delivery at the latest.
10.4 If any of the Goods are believed to be unsatisfactory, please retain them and let us know as soon as reasonably possible by telephone or in writing. If we are satisfied that the Goods were unsatisfactory at the time of delivery, we will replace them. If replacement is not reasonably possible, we will make an appropriate refund or credit to you. We reserve the right to collect the relevant Goods at our own expense. These Terms will apply to any replacement Goods we supply to you.
11. Limitation of liability
11.1 We shall have no liability to you for any fault or deterioration in any DP Wine we sell to you which arises, after its delivery to you, as a result of fair wear and tear, wilful damage, accident, negligence by you or any third party, or from your handling or storing the Wine inappropriately.
11.2 In the case of wine bought from us and stored in your PR, our responsibilities and liabilities to you shall be as set out in Section C below.
11.3 Subject to clauses 11.4 and 11.5, neither of us shall be liable to the other for any loss resulting from a breach of the Contract unless, when the Contract was made, that loss was foreseeable to both of us as a consequence of the breach.
11.4 Subject to clause 11.5, we shall have no liability to you for any loss resulting from a breach of the Contract to the extent that it affects some business or commercial activity carried on or proposed by you.
11.5 Nothing in this clause 11 excludes or limits in any way our liability for:
11.5.1 death or personal injury caused by our negligence;
11.5.2 fraud or fraudulent misrepresentation;
11.5.3 any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
11.5.4 defective products under the Consumer Protection Act 1987; or
11.5.5 any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
12. Data protection
Any information we obtain from you in connection with or for the purposes of the Contract will be held and processed in accordance with our privacy and data protection policy, which can be viewed here.
You may not transfer any of your rights or obligations under the Contract to another person without our prior written consent, which we will not withhold unreasonably. We may transfer any of our rights or obligations under these Terms to another organisation, provided we ensure that it will not affect your rights under the Contract.
14.1 If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies, or that you no longer have to comply with those obligations. If we do waive a default by you, that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these Terms shall be effective unless we expressly say in writing that it is a waiver.
14.2 Subject to clause 13, no person who is not party to the Contract shall have any rights under or in connection with it under the Contracts (Rights of Third Parties) Act 1999.
14.3 These Terms shall be governed by English law and the English courts will have non-exclusive jurisdiction to deal with any dispute that may arise between us out of or in connection with the Contract.
15. Contact details
You can contact us at any time in any of the following ways:
Post – Armit Wines Limited, The Triangle, 2nd Floor, 5-17 Hammersmith Grove, Hammersmith, London, W6 0LG
Telephone – 0207 9080600
Email – email@example.com
It’s important to keep all your contact details up to date. You must tell us (using any of our above contact details) if you change your name, address, email address or telephone number. For security, we may then contact you to confirm your change of details.
SECTION B: EN PRIMEUR SALES
In addition to clauses 1 to 15 in Section A above, this Section B shall apply to the sale of any EP Wine by us to you. If there is any conflict between a provision in Section A and an applicable provision in Section B, the latter will prevail.
16. Further definition
The following further definition shall apply in this Section B:
EP Contract – an agreement between you and us for the sale and purchase of EP Wine.
17. Basis of an EP Contract
17.1 An EP Contract shall come into existence when and to the extent that we send you an Order Acknowledgment which includes any EP Wine.
17.2 The amount payable immediately on our acceptance of your order for the EP Wine will be as stated in the Order Acknowledgment. It will be inclusive of the cost of shipping to the UK, but exclusive of any applicable UK customs duty, excise duty and VAT.
17.3 On formation of the EP Contract you will become entitled to receive from us on a future date (as estimated in the relevant opening offer) EP Wine in the quantities stated in our Order Acknowledgment, subject to:
17.3.1 payment of the amount payable immediately as above; and
17.3.2 the remaining clauses of this Section B below.
18. Cancellation of an EP Contract
18.1 You may cancel any Order for EP Wine at any time up to 14 working days after the date of our invoice for the relevant Wine, without penalty and without having to give any reason. If you decide to cancel:
18.1.1 you must notify us of your decision, in writing, within the 14 day period as above;
18.1.2 on receipt of your notification we will within 30 days either refund any amount paid to you or credit it against any other amount(s) you owe to us, and confirm in writing what we have done.
18.2 We will make every effort to meet all EP Wine orders we have acknowledged but if any EP Wine you have ordered proves unobtainable for any reason, we shall be entitled to cancel the relevant Order in whole or in part without any liability to you other than to either refund any amount paid to you or credit it against any other amount(s) you owe to us, and confirm in writing what we have done.
19. Shipment and delivery
19.1 All EP Wines ordered will remain unascertained, and we will be under no obligation to deliver them to you, until they are shipped to us and appropriated by us to a relevant EP Contract.
19.2 When any EP Wine included in an EP Contract is delivered to us, we will notify you in writing of its arrival and transfer it to your PR on and subject to the terms of Section C. Delivery of the relevant EP Wine to you will be completed upon that transfer.
19.3 Ownership of EP Wine will only pass to you, notwithstanding its delivery to you by transfer to your PR, when we have received payment in full of all sums due in respect of (a) the EP Wine, and (b) any other goods or services that we have supplied to you, and EP Wine held in your PR in respect of which title has passed will remain subject to our rights under clause 29 below.
19.4 Once we have transferred any EP Wine to your PR:
19.4.1 the provisions of Section C below will then become applicable to that Wine; and
19.4.2 we will invoice you for the amount due in respect of PR charges for the balance of the year (see clause 26 below).
SECTION C: CUSTOMER’S PRIVATE RESERVE
In addition to Section A above, and to Section B in the case of any EP Wine, this Section C shall apply where (a) any of the Goods are delivered to you by transfer to your PR, or (b) you request us, and we agree, to hold any wine belonging to you in your PR. If there is any conflict between any provision in Sections A or B and an applicable provision in Section C, the latter will prevail.
20. Further definitions
The following further definitions shall apply in this Section C:
Customer’s Own (CO) Wine – wine which you have not bought from us and which is brought into your PR pursuant to clause 23.
PR Contract – a contract under which we agree to provide PR services to you on and subject to the terms of this Section C.
PR Wine – wine held by us in your PR on your behalf (including any CO Wine).
Site – a warehouse at which any PR Wine is held for the time being, whether In Bond or Duty Paid.
21. Formation and duration of PR Contract
21.1 A PR Contract shall be formed when we first agree to establish a PR for you and to transfer wine bought from us to your PR.
21.2 The PR Contract shall come to an end when we no longer hold any PR Wine on your behalf, or it is terminated under clause 30.2 or 30.3 below.
21.3 By agreeing with us that any wine is to be transferred to your PR, you agree that (a) that wine, and (b) all other PR Wine we hold for you for the time being, will be held on and subject to the terms of this Section C as varied by us from time to time by notice to you.
22. Operation of Private Reserve
22.1 You may lay the following products bought from us down in your PR:
22.1.1 a full Case of a single wine;
22.1.2 a Case made up of a mix of products selected by you, subject to an additional charge (see clause 26.1 below);
22.1.3 a pre-mixed Case offered by us as a mixed case; or
22.1.4 individual bottles.
22.2 You may also lay down CO Wine in your PR pursuant to clause 23.
22.3 We will store your PR Wine at the relevant Site physically separated from our own stock and identified as your property, and maintain a separate record of your PR holding at all times.
22.4 We shall be entitled to sub-contract the warehousing of your PR Wine to any third party warehousing service provider of our choice, and may in our sole discretion determine at which Site your PR Wine shall be held from time to time.
22.5 Once a year we will send you a statement listing all your PR Wine, which acts as a stock certificate. Please keep the latest statement, and any amendment or supplement to it issued under clause 26.4, as proof of your title to your PR Wine, on and subject to these Terms.
22.6 We will take reasonable care in the preparation of annual statements, but we shall have no liability to you for any inaccuracy unless you can show that it was due to our failure to take such care.
22.7 Unless it expressly states otherwise, the annual statement will show the latest available estimated market value for every item of PR Wineheld on your behalf. Any such estimate will be as supplied to us by Liv-Ex or such other independent fine wine price index as we determine. Although stated in good faith, it is ultimately only an opinion as to value. It is given without any warranty or guarantee on our part, and no liability shall attach to us in respect of any such valuation.
22.8 Annual statements may also include brief recommendations whether to keep, drink or keep, or drink particular wines. Although given in good faith, any such recommendation is ultimately only an opinion. It is given without any warranty or guarantee on our part, and no liability shall attach to us in respect of any such recommendation.
22.9 You may inspect your PR Wine at any Site at which it is currently held at any time during normal business hours by prior arrangement. Please contact us if you would like to make an appointment for this purpose.
23. Storage of your own wine
23.1 Once your PR is established in respect of wine bought from us, we will be prepared to store CO Wine in your PR. Such arrangements will usually be subject to individual negotiation, but the following terms shall apply unless otherwise agreed in writing.
23.2 Should you wish to bring any wine which you have not bought from us into your PR, you must first advise us in writing and list the wines and the quantity of each wine.
23.3 Any such wine is warranted by you to be your property, and must be clearly identified as such.
23.4 We will confirm the Site to which the wines should be delivered.
23.5 On the arrival of the wine at the designated Site, and before we accept any of it for storage:
23.5.1 except where clause 23.5.2 applies, we will arrange for each individual Case to be opened and for its contents to be photographed;
23.5.2 where a Case appears to be chateau-banded and/or a sealed original case or carton, or where you inform us that you have purchased it EP and it will be delivered to us ex-winery, we will not open it and will photograph the unopened Case instead;
23.5.3 we will send you a schedule of the wine received, and copies of the relevant photographs;
23.5.4 we will advise you in writing if any wine received is not as described by you, or is missing, damaged or in unsatisfactory condition, and if for any reason we decline to accept any wine for storage;
23.5.5 we will also invoice you for our charges for receiving, handling and verifying your wine, in accordance with our current tariff or as otherwise agreed.
23.6 You must check the schedule and photographs for accuracy and notify any discrepancies to us as soon as possible. Unless otherwise agreed in writing, the schedule and photographs shall be conclusive evidence of the description and quantity of any CO Wine we accept for storage.
23.7 It will be your responsibility to arrange the uplift and removal from the relevant Site of any wine we decline to accept for storage.
23.8 You will indemnify us and keep us indemnified at all times in respect of any third party claim to or in respect of any CO Wine, and in respect of any legal or other costs, losses or liabilities we may suffer:
23.8.1 as a result of accepting the transfer of any CO Wine into your PR; or
23.8.2 in respect of any wine of yours delivered to us with a view to PR storage which we decline to accept.
23.9 By accepting any CO Wine for storage we do not give you any warranty or make any representation to you, except:
23.9.1 that the Wine appears to be as described by you; and
23.9.2 that the contents of each Case were as depicted in the photographs sent to you, at the time they were taken.
We cannot and do not give any warranty as to the nature or condition of the contents of any individual bottle.
23.10 We shall owe you no duty or obligation:
23.10.1 to inform or advise you of any matter concerning the condition or contents of any Case of CO Wine accepted for storage, except as detailed in clause 23.5; or
23.10.2 to carry out or suggest any tests in order to authenticate the contents of any individual Case or bottle.
23.11 Our only obligations in respect of CO Wine shall, subject to the limitations of liability set out in clause 35, be as set out in clause 24.2 below.
23.12 Insurance of CO Wine shall be dealt with in accordance with clause 25 below and all the other provisions of this Section C shall apply to CO Wine.
24. Our obligations in respect of PR Wine
24.1 When any Goods are delivered to your PR, our guarantee under clause 9 above applies at the time of completion of their transfer to your PR.
24.2 Subject to the limitations of liability set out in clause 35, our obligations in respect of PR Wine are:
24.2.1 to take all reasonable care to keep it safely and in optimum conditions; and
24.2.2 to perform all the other obligations that we expressly undertake as set out in this Section C.
25. Insurance of PR Wine
25.1 Your PR Wine will be insured on an "All Risks" basis while it is held by us.
25.2 In the unlikely event of the total loss of any of your PR Wine we will aim to replace that Wine. If that is not possible, we will reimburse its fair market value at the date of such loss. Unless otherwise agreed, such market value shall be as certified by Liv-Ex or such other independent fine wine price index as we determine.
25.3 Loss of any PR Wine in these circumstances shall, if it is not replaced, be treated as a withdrawal of that Wine for the purpose of calculating PR charges under clause 26.
26. PR charges
26.1 Our current charges for PR storage and handling, inclusive of VAT and insurance, are published on our website www.armitwines.co.uk/services-events/storage-selling and are payable annually in advance.
26.2 Invoices will be issued annually, at the rate(s) current at the invoice date.
26.3 By paying our invoice as above you agree that all PR Wine we hold for you for the time being will be held on and subject to the terms of this Section C as varied by us from time to time by notice to you.
26.4 In relation to any wine added to your PR during a year, the amount payable in respect of storage, handling and insurance for the current year will be calculated pro rata from the month in which the wine is received is received into your PR, to the nearest whole month, and invoiced to you when the relevant wine is so received.
26.5 Where we have your authority to charge amounts payable by you from time to time to a debit or credit card, we shall be entitled to charge any amount due from you under any provision of this Section C of these Terms to any such card, in accordance with the terms of such authority.
27. Selling your PR Wine
27.1 If you inform us that you would like to sell any of your PR Wine, we may (but shall not be obliged to) either:
27.1.1 offer to buy some or all it from you, in which case clauses 27.2 to 27.5 below shall apply; or
27.1.2 agree to offer some or all of it for sale on your behalf, in which case clauses 27.6 to 27.10 below shall apply.
If we offer to buy the PR Wine
27.2 If we wish to buy some or all of the PR Wine in question we will confirm our offer to you in writing. Our offer will detail the price we are willing to pay, any VAT or duty that may be payable, and any other applicable conditions of purchase.
27.3 If you wish to accept our offer, then once we have received your confirmation in writing a contract will be formed between us for the sale of the relevant PR Wine. Title to the PR Wine in question will then pass to us and we may withdraw it from your PR.
27.4 We will confirm completion of the sale to you in writing within 7 working days.
27.5 Within 30 days after the formation of a sale contract under clause 27.3 above we will:
27.5.1 transfer the agreed net price to you by crediting it to your client account with us; or
27.5.2 where you have requested us to do so, pay the agreed net price to you after deducting any amounts owed to us by you,
and, in either case, after the end of the month in which the sale took place supply a statement of your account updated to that month end.
If we agree to offer the PR Wine for sale on your behalf
27.6 If we agree to offer some or all of the PR Wine for sale on your behalf, we will in writing:
27.6.1 confirm our willingness to do so;
27.6.2 detail our proposed commission, any VAT or duty that may be payable, and any other applicable conditions; and
27.6.3 request your confirmation of the price at which you are willing to sell the relevant Wine, net of our commission and any VAT or duty that may be payable.
27.7 Once you have provided such confirmation in writing, we may offer the relevant Wine for sale by such methods and/or sales channels as we think appropriate. You may instruct us in writing not to continue offering the Wine for sale at any time, provided that we have not already received written acceptance from a buyer of an offer made by us in respect of some or all of the relevant Wine.
27.8 If and when we receive such written acceptance from a buyer, then:
27.8.1 a contract between us and the buyer will thereupon be formed for the sale of the relevant Wine at the price at which we offered it;
27.8.2 a contract for the sale of that Wine by you to us at that price less our agreed commission will also thereupon be formed; and
27.8.3 title to that Wine will pass to us and we may withdraw it from your PR.
27.9 We will confirm formation of any such sale contracts to you in writing within 10 days.
27.10 Within 30 days, following month end, after any such sale contracts are formed we will:
27.10.1 transfer the agreed net price to you by crediting it to your client account with us; or
27.10.2 where you have requested us to do so, pay the agreed net price to you after deducting any amounts owed to us by you,
and, in either case, after the end of the month in which the sale took place supply a statement of your account updated to that month end.
28. Arranging withdrawal of PR Wine
28.1 PR Wines may be withdrawn at any time in the same way in which they were laid down (i.e. as unmixed Cases, pre-mixed Cases, selected-mixed Cases or individual bottles). All you need to do is let us have a written withdrawal request:
28.1.1 listing the Wines you wish to withdraw; and
28.1.2 stating the address to which you wish them to be delivered.
28.2 Subject to clause 29 below, on receipt of your withdrawal request we shall arrange withdrawal and delivery of the relevant Wines to you, and send you an invoice for the amount payable in respect of any applicable UK customs, excise duty, VAT and/or delivery charges (at the rates prevailing at the invoice date, see our website for full details).
28.3 Delivery will be completed when we deliver the relevant PR Wine to you or in accordance with your instructions at the delivery address stated in your withdrawal request.
28.4 We will make two attempts to complete delivery, after which any further attempt must be arranged and paid for by you.
28.5 It is your responsibility to check any PR Wine delivered on or as soon as reasonably possible after its delivery to you.
28.6 Any broken, damaged, missing or incorrect products should be:
28.6.1 reported to the carrier and noted on the delivery note and/or the carrier’s electronic handheld device at the time of delivery; or, if that is not possible
28.6.2 reported to us by telephone or in writing as soon as reasonably possible.
28.7 We shall be entitled to reject any claim for broken or damaged products, incorrect quantities or incorrect products if you do not notify us of it as soon as reasonably possible and within 7 days after the day of delivery at the latest.
29. Our right of retention
29.1 We reserve the right to decline to release wines held in your PR if and for so long as any amount due to us, however incurred, is outstanding on your account.
29.2 In any such case you will remain fully liable for PR charges until you have cleared your account and we are able to release the wine to you.
30. Termination of the PR Contract
30.1 The PR Contract shall automatically come to an end when we no longer hold any PR Wine on your behalf.
30.2 If contact between us has ceased then, after taking reasonable steps to trace or communicate with you, we shall have the right to terminate the PR Contract by giving you notice stating the proposed termination date, which will be not less than one month after the date of the notice.
30.3 We may terminate the PR Contract and require you to withdraw your PR Wine at any time by giving you notice as follows:
30.3.1 immediately if you have committed a serious breach of any obligation owed to us under any contract between us, or any serious unlawful act which we consider has caused or will cause us loss or damage;
30.3.2 immediately if you become insolvent or subject to any criminal investigation, charge or conviction involving dishonesty; or
30.3.3 in any other case, and without having to give any reason, by giving you at least one month’s notice.
30.4 We may combine with any notice of termination of the PR Contract under clause 30.2 or 30.3 a notice of our intention to sell any PR Wine held on your behalf if you fail to arrange for its withdrawal within three months after the date of such notice. In any such case we shall then have the right, without further notice to you and as soon as is practicable after the end of the three month period, to sell all such PR Wine at the market value then pertaining. When the Wine has been sold we shall be liable to account to you for the net proceeds of sale after deduction of all sums owing to us, including our further charges up to and including the date of sale and any other costs of or in connection with the sale.
30.5 For the avoidance of any doubt, we shall owe you no duty:
30.5.1 to incur any unreasonable expense or take any unreasonable step in order to trace or communicate with you;
30.5.2 to sell any PR Wine before it begins to approach the end of its drinking life and/or decline in value for any other reason; or
30.5.3 to pay interest on any unclaimed balance on your account.
30.6 You will remain fully liable for PR charges until your PR Wine is actually withdrawn or sold following any such termination.
Any notice or consent required or permitted to be given by us pursuant to or in connection with the PR Contract or any PR Wine shall be in writing and may be sent by post to your last known address, or such other address as you have notified to us in writing, and shall be deemed to have been received by you by noon on the second business day after the date of posting.
32. PR Contract personal to you
Irrespective of whether you have bought any PR Wine for a third party, or you agree to transfer its beneficial ownership to a third party, and whether or not we have been informed of this, the PR Contract will be personal to you. You may not assign the benefit of the PR Contract in whole or in part without our consent in writing. You alone will be responsible for all charges and amounts payable and for providing all instructions in relation to your PR.
33. Sale or transfer of PR Wine
The sale or transfer of any PR Wine to a third party may take place by special arrangement. Please contact us if you would like to arrange this.
You agree to indemnify us on demand in respect of all and any liabilities, losses, expenses and/or costs arising from:
34.1 any claim of any nature whatsoever made by any third party as a result of our performing our obligations and/or exercising our rights under the PR Contract; or
34.2 any breach by you of any term of the PR Contract.
35. Limitations on liability
Clauses 11.2 to 11.5 above apply in respect of any Contract under which we sell Goods to you. These further limitations apply to the PR Contract:
35.1 while we will take all reasonable care to ensure that your PR Wine is at all times carefully handled and stored in the optimum conditions, we shall have no liability to you for any ullage or deterioration that may occur over time through natural processes to which all wines, corks, bottles and/or packaging may be susceptible, however carefully handled and stored;
35.2 while we shall always be happy to give our opinion, on request, as to the condition, saleability and/or drinkability of any of your PR Wine, we shall have no liability to you for any such opinion. We are not authorised to give financial or investment advice under Financial Services legislation, or regulated under such legislation;
35.3 our maximum liability to you for any breach of the PR Contract or negligence on our part in relation to any PR Wine resulting in its total loss shall be limited to its fair market value at the date of the relevant loss;
35.4 we shall have no liability to you for any fault or deterioration in any PR Wine bought from us which arises, after its delivery to you, as a result of fair wear and tear, wilful damage, accident, negligence by you or any third party, or from your handling or storing the Wine inappropriately.